Shipping policy

Delivery area and service

Wood Floors of Dallas offers flooring freight delivery within the contiguous 48 United States and Washington, DC. The launch offer does not cover Alaska, Hawaii, U.S. territories, military postal addresses, international destinations or PO boxes.

All flooring orders ship on pallets by LTL freight, including orders smaller than a full pallet. The launch promotion includes residential curbside delivery and liftgate service; inside delivery and installation are not included.

Freight pricing and our guarantee

Launch promotional freight is $399 per eligible order, regardless of pallet count. The shipping amount is shown at checkout before payment.

We honor the freight amount you pay at checkout. If the actual number of pallets or our carrier cost is higher than estimated, Wood Floors of Dallas covers that difference; we will not require an additional freight payment to fulfill the original order.

If you request a change to the products, quantity, delivery address or service after placing your order, contact us first. We will explain any resulting price difference and obtain your approval before making that change.

Free local pickup

Free pickup is available for eligible orders at Wood Floors of Dallas, 1550 N Kealy Ave, Building 2, Suite A, Lewisville, TX 75057. Pickup is usually ready in 2–4 days; please wait for your ready-for-pickup notice before traveling to the warehouse.

Availability and delivery timing

Estimated freight delivery is 6–7 business days, including 3 business days for order handling and 3–4 business days in transit. Order handling and transit days are Monday–Friday. Orders received before 5:00 p.m. Central Time on a business day can begin processing that day; orders received at or after the cutoff, or on a non-business day, begin processing the next business day. Availability and lead times can vary by product and manufacturer, and delivery dates are estimates, not guarantees. We will communicate the fulfillment and delivery information for your order, including any delays; do not schedule installation based solely on an estimated delivery date.

If an ordered product is unavailable, we will contact you to discuss the available options. We will not substitute another product without your approval.

Receiving your flooring

Inspect the shipment and note visible damage or missing cartons on the delivery receipt before signing. Photograph the packaging and affected material, keep the packaging, and contact us promptly, preferably within 48 hours of delivery.

Do not install visibly damaged or incorrect material before contacting us. These reporting instructions help us investigate and do not limit rights that apply under law.

Samples and accessories

Online sample purchases are not included in this launch. Parcel-shippable accessories will display their applicable shipping service and price when they are offered; the flat-rate promotion does not imply free parcel shipping.

Contact

For delivery questions, call 972-525-0026 or email info@woodfloorsofdallas.com. Our published business hours are Monday–Saturday, 9 a.m.–5 p.m.; Sunday closed.