Refund policy

Return Policy for Wood Floors Of Dallas

General Policy
At Wood Floors Of Dallas, we strive to provide high-quality flooring products to our customers. If you are not satisfied with your purchase, we are here to assist you with our return policy. Please read the following terms and conditions carefully.
Return Eligibility
  1. Condition of Items: All items must be returned in their original condition, unused, and with all original packaging and accessories.
  2. Time Frame: Returns must be initiated within 30 days of purchase.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
  • Customized or special-order products.
  • Clearance or final sale items.
  • Items that have been installed, used, or altered in any way.
Process for Returns
  1. Contact Us: Before returning any product, please contact our customer service team at 972-525-0026 or info@woodfloorsofdallas.com.
  2. Return Authorization: A return authorization number must be obtained before returning items.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Restocking Fee: A restocking fee of 30% may apply to certain returned items.
Refunds
  1. Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
  2. Refunds will be issued using the original payment method used during purchase.
Contact Information
For any questions or concerns about our return policy, don't hesitate to get in touch with us:

Wood Floors Of Dallas
1550 N Kealy Ave Building 2, Suite B
Lewisville, TX 75057
United States
Phone: 972-525-0026
Email: info@woodfloorsofdallas.com

We appreciate your business and are committed to ensuring your satisfaction with our products and services.