Refund policy

Eligible returns

Request authorization for eligible flooring returns within 30 days of delivery. Material must be unopened, unused, undamaged and in its original packaging, with proof of purchase.

Eligible customer-choice returns are subject to a 30% restocking fee and customer-paid return freight. Standard catalog flooring is not automatically excluded from returns simply because it was ordered from a manufacturer.

Customized products, products clearly identified as final sale before purchase, and material that has been installed, used or altered are not eligible for customer-choice returns. These exclusions do not remove rights relating to defective or incorrectly supplied goods that apply under law.

Return authorization and destination

Before sending any material, contact 972-525-0026 or info@woodfloorsofdallas.com with your order number and the products and quantities you wish to return. We will provide the authorization and correct return destination; do not send material to a showroom or warehouse without those instructions.

Damage, defects or incorrect items

Contact us promptly with your order number and photographs if goods arrive damaged, defective or different from your order. Do not install the affected material while the issue is being reviewed; customer-choice restocking and return-freight rules do not automatically apply to a confirmed error by Wood Floors of Dallas.

Refund processing

After authorized material is received and inspected, approved refunds are issued to the original payment method, normally within 7–10 business days. Your payment provider may take additional time to post the credit.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether the request can be accommodated and explain any applicable return or cancellation conditions before proceeding.